Service desk plus

Service desk plus from IT creation

If you manage your IT yourself, an IT partner who looks over your shoulder is not an unnecessary luxury. After all, it can happen that you need (un)planned temporary help with the management of your IT infrastructure. Think for example of extra pressure on your management department, vacation or illness of your system administrator. You must then be able to fall back on a professional partner who is familiar with your IT infrastructure and with whom you have made clear agreements in advance. With the Service desk plus contract you are optimally prepared to call on our remote assistance on an ad-hoc or planned basis.

The Servicedesk plus is our second level of SLA service. We provide your company with a Managed monitoring solution with Servicedesk plus. With this managed solution you can choose between a bronze or a silver SLA.

What we do

• Pre-installation and configuration of (remote) management software and processes
• We continuously look over your shoulder, preventing critical reports from being overlooked
• Pre-purchased support hours at a reduced rate
• Direct access to the 8×5 ServiceDesk (24×7 for P1 escalations) for support requests
• Required hours are scheduled with priority and deducted from your purchased hours

Do you want a different service or a different SLA? Then see:

How does Service Desk Plus work?

The request for temporary help in managing your IT infrastructure often comes unexpectedly. Think of incidents or (temporary) absence of your system administrator. But sometimes it can also be useful, if a professional administrator always looks over your shoulder and intervenes when critical system messages take too long to be resolved.

Before professional remote assistance is possible, a number of matters must be organized and arranged in advance. We will also make agreements with you about a number of pre-determined support hours in the contract. We reserve these hours for you. This ensures that you have priority when assigning work.